patient-support

Special features of the Myeloma Institute to keep in mind:

  • Our specialized and experienced staff provides superb medical care in an atmosphere of friendliness and compassion.
  • We rapidly apply scientific breakthroughs to novel clinical therapies.
  • The quality of our innovative clinical and basic research is highly regarded throughout the world.
  • Our physicians and researchers are discovering more about myeloma and related diseases every day and are committed to developing curative treatments. They refuse to settle for anything less than the best for our patients, just one of the reasons people from all over the world come here for treatment.

Social Work Services

The Myeloma Institute’s social workers provide emotional support to patients and their loved ones through individual, family and group therapy. They provide:

  • Advocacy services
  • Counseling and support for emotional needs
  • Resource navigation
  • Financial aid counseling
  • Guidance on local housing and transportation
  • Information on national support organizations and programs
  • Referrals for allied healthcare services
  • Discharge planning following hospitalization

There are many hotels in Little Rock that offer special rates and services to Myeloma Institute patients. A number of apartment complexes make furnished apartments available to our patients for extended stays. Social workers can help arrange lodging needs to maximize comfort and convenience.  Hotel List

Social workers can be reached at 501-686-8145 or you can ask for assistance at the clinic registration desk.

Patient Education Classes

  • New Patient Orientation

Every Wednesday, 3:00 – 4:00 pm

Betsy Blass Board Room (Cancer Institute, 10th floor)

Classes are open to patients, family members and caregivers.

  • Infusion Center Caregiver Orientation Class

Every Wednesday, 8:00 am

Infusion 4 Conference Room (Cancer Institute, 4th floor)

This class will be helpful if chemotherapy is part of your treatment regimen.

Reservations to 501-686-8220 are requested, though not required, to ensure adequate materials.

Patient Guides

Patient Navigator

The Patient Navigator is a detailed handbook that provides helpful information for patients as they progress through their course of treatment.  This guide contains information about lab and imaging tests, bone marrow procedures, treatments, support services, and care guidelines, as well as helpful phone numbers and contact information.

Myeloma Institute Learning Center

Your Reference Desk for Knowledge and Understanding

At the Myeloma Institute we believe that patients, caregivers and family members are best served when they are well-informed about disease, treatment options and related issues, so they can feel confident and make sound decisions.

Our educational materials reflect our current practices and address questions and concerns that often arise. They cover many aspects of myeloma and related diseases and can be used as informational resources and guides.

The Myeloma Institute educational materials are located in the 8th floor clinic waiting area and are available electronically in the Learning Center

Patient Support Pavilion

The Joe T. and Jo Ellen Ford Patient Support Pavilion provides educational information and resources to patients and family members. It is located on the 1st floor of the Cancer Institute and is open weekdays from 8:00 a.m. to 4:30 p.m.

  • Comfortable lounge area for patients, families and caregivers
  • Educational materials and research articles
  • Computers, fax machine, copier
  • Quiet room for resting between appointments
  • Family rooms for private phone calls or conversation
  • Relaxation Room with guided imagery sessions
  • Cell phone chargers and disposable ear buds
  • Interfaith chapel
  • Assistance in accessing online medical journals
  • Books for use by patients, families and caregivers

Dining Options

UAMS has a number of options available to patients and visitors looking for a place to eat during the day or at night. The food services listed below are open to all visitors.

The Gathering Place

Located on the 1st floor of the Cancer Institute, The Gathering Place offers a full selection of Starbucks beverages along with a wide selection of breakfast and lunch items. Breakfast selections include biscuits, turkey bacon, hot cereals, made-to-order omelets and breakfast casserole. Lunch provides a hot burger and sandwiches, salads and grab-and-go items. They also offer GLUTEN FREE items.  The Gathering Place is open Monday – Friday from 7:00am to 4:30pm.

Cafeteria

It’s the place to eat! Comfort food awaits you with a full hot breakfast feast from 6:30 to 10:00 a.m. or hot entrees and veggies at lunch and dinner. The cafeteria is located on the Ground Floor of the Central Building and begin serving lunch at 10:30 a.m. and dinner at 4:30 p.m. The Cafeteria is open Monday through Friday.

Metro Deli

Metro Deli offers a variety of sandwiches using the Metro Deli line of meats including Buffalo Chicken, Fried Chicken, Roast Beef and Turkey. Along with your choice of sandwich, you will receive Homemade Potato Chips and a Dill Spear. Metro Deli serves sandwiches from 11:00 a.m. to 3:00 p.m.  Metro Deli also features live and active cultured yogurt from Honey Hill Farms in Russellville, Arkansas. The deli is located on the Ground Floor of the Central Building next to the Cafeteria. It is open from 11:00 a.m. to 4:00 p.m. on Monday through Thursday. 11:00 a.m. to 3:30 p.m. on Friday.

The Atrium – Outpatient Center

Grab some hot breakfast from 7:00 to 10:00 a.m. or hot lunch from 11:00 a.m. to 2:00 p.m. You can also grab-and-go with soups, salads and sandwiches. The Atrium is open on Monday through Friday and located on the First Floor of the Outpatient Center across from the Pharmacy.

Lobby Café

The Lobby Café serves delicious sandwiches and salads right in the center of our Hospital Lobby. They are open 24 hours for our visitors and patients who get hungry any time of the day. They serve hot breakfast from 6:30 to 10:00 a.m. and hot entree specials starting at 10:30 a.m. Thin-crust pizza is also available.

Doc Java

Doc Java offers specialty coffee drinks made with Seattle’s Best and various breakfast items.  They also offer sandwiches and salads until 4:00 p.m. Doc Java is open on Monday through Friday beginning at 7:00 a.m. They are located on the First Floor of the Ward Tower near the chapel.

Generations Cafe – Institute on Aging

Serving hot meals, grilled burgers, and a variety of grab-and-go sandwiches and salads, the Generations Café is located on the Ground Floor of the Institute on Aging. They are open Monday through Friday, and serve breakfast from 7:00 to 9:00 a.m. and lunch from 11 a.m. to 1:30 p.m.

“Myeloma Ambassador Connection” Program

Experienced Patients Available to Assist New Patients

The Myeloma Institute has enlisted a group of experienced patients who serve as advisors and sounding boards for new patients. Experienced patients know better than anyone what new patients are going through. They can be good listeners, offer advice, and alleviate concerns.

The program is purely optional. If you are coming to the Myeloma Institute or are considering coming to the Myeloma Institute as a new patient and would like to be connected with an experienced Myeloma Institute patient, please contact Sonya Thornes, Customer Service Manager, at 501-526-6990, ext. 2446 or SRThornes@uams.edu.

Volunteer Program

The Winthrop P. Rockefeller Cancer Institute Auxiliary and UAMS Medical Center Auxiliary support patients and families by offering extra help, care and compassion, and sponsor gift shops on the first floors of the Cancer Institute and the hospital.  Specially trained volunteers assist new patients on their first day of diagnostic testing by escorting them to appointments. The MVP volunteers, also known as “Most Vital Pals,” help new patients navigate the campus and provide warm and welcoming hospitality.

Seed of Hope

The Seed of Hope sculpture, located on the first floor of the Winthrop P. Rockefeller Cancer Institute, is a symbol of hope and healing for patients.  When a patient reaches a treatment milestone he/she is presented with two seed-shaped tokens.  One token is placed in the sculpture as a celebration, and the other is taken to keep or pass along as a symbol of hope.  Click to learn more about the Seed of Hope.

UAMS “MyChart”

UAMS MyChart is an internet based service that provides patients or their designated representatives access to personal medical information and clinic services. MyChart, offered as a convenience and courtesy, is available through a secure internet connection at http://www.uamshealth.com/MyChart.

UAMS patients age 18 and older may request an account.

  • Sign up during your next UAMS appointment. Ask a receptionist, nurse or provider for an activation code.
  • Sign up at UAMS — no appointment needed! Go to any UAMS clinic and ask any receptionist for assistance (photo identification is required).
  • Request an Account Online- an Activation Code will be mailed to your home in 7 to 10 days.

International Patients

Patients from more than 50 countries around the world have come to the Myeloma Institute for cutting-edge treatment.

Skilled professionals are available to help international patients plan their visits and assist with language services, travel, lodging, and financial arrangements.

You can contact Jane Corley, Patient Coordinator for Special Services 501-686-7133 or corleyeliazabethj@uams.edu.

The UAMS Office of Translation and Interpreting Services is part of the Medical Center’s Special Services Department International Division in the Center for Patients and Families.

One-on-one interpreting services in Spanish for non-English speaking or limited English proficiency patients are available for patients in the hospital from 8:30 a.m. to 7:30 p.m. Monday through Friday. To request services during these hours, page 501-405-4691. The Professional Language Phone Line at 800-225-5254 provides after-hours interpreting services and interpretation of more than 30 languages for patients in the hospital.

Patients in the outpatient setting can contact Arkansas Spanish Interpreters and Translators, Inc. at 877-312-1300. http://www.arspanish.com/

Medical Records

The Health Information Management Department at UAMS fulfills requests for release of medical records for all patients at UAMS except those cared for at the Psychiatric Research.

Phone:  501-603-1520
Fax:  501-686-8361

Hospital and Physician Billing

If you have questions regarding your hospital or outpatient clinic bill or payment arrangements, please contact:

Patient Business Services
Toll Free:  1-800-264-2675
Phone:  501-614-2888

If you have questions about your physician bill or payment arrangements, please contact:

Medical College Physicians Group
Toll Free: 1-800-422-3963
Phone: 501-614-2160

Emailing Patients in the Hospital

UAMS is pleased to provide you with an e-mail service for sending greetings to your friends, family and loved ones while they are patients in the hospital

We make every effort to deliver messages in a timely manner.  To send an email to a patient in the hospital click here.